These Terms and Conditions set out the basis on which West Wimbledon Removals provides residential and commercial removal, packing, storage, and related services within its service area. By placing a booking, confirming a quotation, or allowing work to commence, you agree that these Terms and Conditions form a legally binding contract between you and West Wimbledon Removals.
In these Terms and Conditions, the following words have the meanings given:
Customer means the person, company, or organisation booking the services or on whose behalf the services are arranged.
We, us, our means West Wimbledon Removals.
Services means removal, packing, unpacking, storage, transport, delivery, and any associated services we agree to provide.
Goods means the items that we are required to move, transport, store, or otherwise handle in the course of providing the services.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
We provide local and regional removal and related services, including domestic house moves, flat moves, office and commercial moves, packing, loading, unloading, and short-term or long-term storage. Services are provided subject to availability, resource capacity, and access constraints at the collection and delivery addresses.
Any description of our typical service area is indicative only and does not guarantee availability for a specific location or date. We reserve the right to decline work at our discretion, including where access, timing, safety, or legal compliance cannot be reasonably assured.
3.1 Initial enquiry and quotation
Bookings usually begin with an enquiry, followed by us providing an estimate or quotation based on information supplied by you. Quotations may be given in writing or verbally, but written quotations will take precedence in the event of any disagreement.
3.2 Accuracy of information
You are responsible for providing complete and accurate information, including the size of the property, number and type of rooms, approximate volume of goods, special or fragile items, heavy or bulky items, parking and access restrictions, floor levels, lift access, and any timing constraints. Our quotation and staffing levels are based on the information you supply. If the information proves incomplete or inaccurate, we may adjust the price, change the service plan, or, in extreme cases, suspend services.
3.3 Confirming a booking
A booking is only confirmed when you explicitly accept our quotation and we acknowledge your acceptance. Acceptance may be by written confirmation, signed documentation, electronic acceptance, or any other form of clear agreement. We may request a deposit or part payment to secure the booking. Until confirmation is issued, dates and resources remain provisional.
3.4 Changes to booking
Any changes to moving date, addresses, access arrangements, or scope of work must be communicated as soon as reasonably possible. Changes are subject to our availability and may result in an adjusted quotation or additional charges.
4.1 Quotations and estimates
Unless otherwise stated, our quotations are valid for a limited period from the date of issue. Quotations are based on normal working hours and conditions and on the information you provide at the time. If there are material changes or unforeseen issues, we may revise the price before or during the provision of services.
4.2 What is included
Our quotation will specify what is included, for example packing, dismantling and reassembly, number of staff and vehicles, and any storage charges. Services not explicitly stated as included may be treated as extras and charged separately.
4.3 Deposits and advance payments
We may require a deposit or advance payment to confirm the booking. The amount and due date will be indicated at the time of quotation or booking. Deposits are generally offset against the final invoice unless otherwise stated.
4.4 Payment methods
We accept common methods of payment as notified to you at the time of booking or invoicing. We do not accept payment in cash where this would be unlawful or where we reasonably consider it inappropriate. You are responsible for ensuring that all payments are made in cleared funds by the due date.
4.5 Payment schedule
Unless agreed otherwise in writing, full payment is due on or before the completion of the services on the moving day. For storage, commercial contracts, or phased moves, we may invoice periodically or in stages. Late payment may result in interest charges and, in the case of storage, retention or lien over stored goods until amounts due are paid.
4.6 Late payment and interest
If you do not pay sums owing by the due date, we may charge interest on the overdue amount at the statutory rate applicable in England and Wales or such other rate as may be agreed in writing. We may suspend services or retain goods until outstanding sums have been paid.
You agree to:
Ensure adequate and lawful parking and access for our vehicles at both collection and delivery addresses, including any necessary permits, permissions, or visitor arrangements.
Ensure that stairways, hallways, lifts, and access points are clear, safe, and suitable for the movement of goods.
Arrange appropriate insurance coverage for your goods where our liability is limited as set out in these Terms and Conditions.
Be present or represented at the collection and delivery addresses to provide access, instructions, and confirmation of completion. If you or your representative are absent, our decisions regarding the handling and placement of goods will be deemed to have your authority.
Prepare and secure personal items, documents, valuables, and restricted goods as required under these Terms and Conditions.
6.1 Cancellation by you
If you need to cancel your booking, you must notify us as soon as possible. Cancellation charges may apply depending on the notice given. Where possible we will seek to be fair and reasonable, but we may charge a percentage of the quoted price to cover lost time, administration, and costs already incurred.
6.2 Postponement
If you wish to postpone your move to a new date, we will try to accommodate the change, subject to availability. If we cannot accommodate the requested date or time, this may be treated as a cancellation. Postponement fees may apply where short notice is given.
6.3 Cancellation by us
We may cancel the contract or suspend performance if you fail to meet your obligations, including payment, provision of accurate information, or compliance with legal requirements. If we cancel due to circumstances beyond our reasonable control, such as extreme weather or safety concerns, we will seek to reschedule where possible, but we will not be liable for consequential losses arising from such cancellation.
6.4 Waiting time and delays
If our staff or vehicles are delayed due to reasons beyond our control, including delayed keys, legal completion, restricted access, or waiting for instructions, we may charge waiting time at our then current hourly rates. We will inform you as soon as reasonably practicable if such charges are likely to apply.
We do not accept responsibility for the transport or storage of certain items unless expressly agreed in writing and properly prepared. These include:
Hazardous or dangerous goods such as explosives, flammable liquids, gases, chemicals, and toxic substances.
Illegal items or contraband.
Perishable goods, plants, or animals.
Valuables including money, jewellery, watches, precious metals, collectibles of high value, important documents, and data storage devices containing critical information.
If you include such items without our knowledge and agreement, you do so at your sole risk, and we may refuse to move or store them, or may dispose of them lawfully where necessary. You agree to indemnify us for any loss, damage, or expense arising from your breach of this clause.
Where packing is included, we will take reasonable care to pack goods using appropriate materials. Where packing is not included, you are responsible for ensuring goods are suitably packed and protected for transport.
We may decline to move items that, in our opinion, have not been adequately packed or are unsafe to move. You are responsible for disconnecting and preparing appliances, securing loose parts, and draining fluids, unless we have explicitly agreed to provide these services.
You must ensure adequate access for large items. If an item cannot be moved safely due to restricted access, we may refuse to move it or, with your consent, attempt alternative methods at your risk and additional cost, for example dismantling items or using specialist equipment.
Where we provide storage, either directly or through partners, your goods will be stored in a suitable facility with reasonable security and environmental conditions.
Storage charges will be calculated on a periodic basis, and payment must be maintained in line with our invoicing schedule. If you fall into arrears, we may exercise a lien over the stored goods and, after reasonable notice, may sell or dispose of some or all of the goods to recover sums due and reasonable costs, in accordance with applicable law.
We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company, and we may only remove waste or unwanted items where this has been expressly agreed as part of the services and in compliance with relevant licensing and duty of care obligations.
Prohibited waste, fly tipping, and unlawful disposal are strictly forbidden. If you request removal of items classified as waste, we may charge additional fees for lawful disposal. You remain responsible for any waste not agreed to be removed by us. Where waste is collected and disposed of, we will take reasonable steps to ensure it is transferred to an authorised facility.
11.1 Duty of care
We will exercise reasonable care and skill in providing the services. However, our liability is subject to the exclusions and limitations set out in this section.
11.2 Exclusions of liability
We are not liable for:
Loss or damage arising from your failure to adequately pack, protect, or prepare goods where packing is your responsibility.
Loss or damage arising from defective or insecure contents of drawers, containers, or packaging supplied by you.
Loss of earnings, loss of profits, loss of business, loss of opportunity, or any other indirect or consequential loss.
Damage caused by inherent defects, natural deterioration, wear and tear, or unstable or brittle items.
Loss or damage to valuables that we have not expressly agreed in writing to handle with declared value and special arrangements.
Damage arising from circumstances beyond our reasonable control, including but not limited to extreme weather, traffic incidents, road closures, civil disturbances, and delays caused by third parties such as solicitors, estate agents, or building managers.
11.3 Limitations of liability
Our total liability for loss or damage to goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable figure relative to the value of the goods and the price of the services, as stated in our quotation or any applicable insurance arrangements. If no specific limit is stated, our liability shall not exceed a reasonable market value of the affected items or an overall cap proportionate to the contract value.
We may offer or recommend additional insurance cover at your cost where you require higher levels of protection. It is your responsibility to consider whether our standard liability limits are sufficient for your needs.
11.4 Time limits for claims
You must notify us in writing of any visible loss or damage to goods or property as soon as reasonably possible and, in any event, within a reasonable period after the completion of the services. For non-visible or latent damage, you must notify us within a reasonable time after discovering the issue. Failure to notify us within these timeframes may affect our ability to investigate and may reduce or extinguish any liability we may have.
We maintain insurance policies appropriate for a removal services business in the United Kingdom. These policies may include public liability and goods in transit cover, subject to the terms, conditions, and exclusions of the relevant insurer.
You are strongly advised to check your own home or business insurance to see whether your goods are covered during removal and storage, and to arrange additional cover if our standard provisions are insufficient for your requirements.
If you are dissatisfied with any aspect of our services, you should contact us promptly with details of your concerns. We will investigate the matter and respond within a reasonable timeframe. Both parties agree to act in good faith and seek to resolve disputes constructively.
If a dispute cannot be resolved directly, either party may seek assistance through appropriate alternative dispute resolution processes where available, or pursue their legal rights in the courts of England and Wales.
We collect and use personal information to manage enquiries, bookings, quotations, invoicing, and the performance of our services. We will handle personal data in accordance with applicable UK data protection law. Your information may be shared with employees, contractors, or service providers strictly as necessary to fulfil the contract, comply with legal obligations, or protect our legitimate interests.
15.1 Entire agreement
These Terms and Conditions, together with any quotation or written confirmation issued by us, constitute the entire agreement between you and us and supersede any prior discussions or understandings. Any variation must be agreed in writing.
15.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.3 Assignment
You may not assign or transfer your rights or obligations under the contract without our prior written consent. We may assign or subcontract any part of the services provided this does not materially reduce the level of service.
15.4 No waiver
Failure by us to enforce any provision of these Terms and Conditions shall not be considered a waiver of our rights and shall not prevent us from enforcing that provision or any other provision at a later date.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
